Matt's Thatchers ("we", "us") respects your privacy. This policy explains what information we collect through this website, why we collect it, and how it's handled. It applies to visitors of this site and to people who contact us by phone, WhatsApp, or our contact details.
1. Information we collect
- Information you give us directly — your name, phone number, email address, property address, and any details about your roof or project, when you call, WhatsApp, or message us.
- Site usage information — basic technical data such as your device type, browser, and pages viewed, collected through cookies and similar technology (see our cookie use below).
- Photos and project details — where a client agrees, we may photograph completed or in-progress work for our portfolio and marketing.
2. Cookies
This site uses a small number of cookies:
- Essential cookies — needed for the site to function correctly, including remembering your cookie preference.
- Analytics cookies (if enabled) — help us understand how visitors use the site, so we can improve it. These are only set if you accept cookies via the banner on this site.
You can withdraw cookie consent at any time by clearing your browser's site data, which will show the cookie banner again on your next visit.
3. How we use your information
- To respond to enquiries and prepare quotes
- To plan, schedule, and deliver thatching or repair work you've instructed us to carry out
- To communicate with you about an ongoing or upcoming project
- To issue fire-retardant treatment certificates and other records required for insurance purposes
- To maintain records required for invoicing and legal compliance
- To improve this website and understand how it's used
4. Sharing your information
We don't sell personal information. We may share limited information with subcontractors, suppliers, insurers, or professionals where necessary to carry out a project or provide requested certification, and with service providers who help us run this website. We only share what's needed for that purpose.
5. How long we keep information
We keep client and project records for as long as needed to complete a project, honour any warranty or certification period, and meet our legal and tax obligations, after which records are securely deleted or archived.
6. Your rights
Under POPIA, you have the right to ask what personal information we hold about you, request that it be corrected or deleted, and object to certain uses of it, subject to our legal and contractual obligations. To exercise these rights, contact us using the details below.
7. Security
We take reasonable technical and organisational steps to protect the information we hold, but no method of storage or transmission is completely secure, and we can't guarantee absolute security.
8. Changes to this policy
We may update this policy from time to time. The date at the top of this page shows when it was last revised.
9. Contact us
For any privacy-related questions or requests, contact us at:
Matt's Thatchers
29 Fife Ave, Berea, Johannesburg, 2198, South Africa
Phone: +27 78 389 4964